Refund policy

 

Return & Refund Policy

Thank you for shopping with Redmi Tanzania! We strive to provide our customers with the best products and service. If you are not fully satisfied with your purchase, we're here to help!

Returns

  • Eligibility for Returns:
    We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

  • Non-returnable Items:
    Unfortunately, we cannot accept returns on the following items:

    • Gift cards
    • Downloadable software products
    • Sale or clearance items
    • Perishable goods (e.g., food, personal care items)

  • Return Process:
    To initiate a return, please contact us at redmitanzania@gmail.com with the following details:

    • Order number
    • Reason for return
    • Photos of the product (if necessary)

    Once your return request is approved, we will provide you with return instructions and a return address. Please ensure the product is securely packed when returning.

Refunds

  • Eligibility for Refunds:
    Refunds are processed once we have received and inspected your returned item. If your return is approved, a refund will be issued to your original payment method within 30 days.

  • Partial Refunds:
    In certain cases, only partial refunds will be issued, such as if the product shows signs of use or is not returned in its original condition.

  • Shipping Costs:
    Shipping costs are non-refundable. You will be responsible for the cost of return shipping, unless the item is defective or damaged upon arrival.

Exchanges

  • Product Exchange:
    If you would like to exchange an item for a different size or color, please return the item as described above and place a new order. Exchanges are subject to product availability.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 2 days of delivery. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions or concerns regarding our return and refund policy, feel free to contact us at redmitanzania@gmail.com or call 0716 855099. We are happy to assist you!